SOAPware - Support Ticketing

Getting Help

Products Information

To Submit a ticket with SOAPware EMR Support, please fill out the form below.

Please note:

If you have an emergency during NON-business hours, please call 800-455-7627 ext 7.
If you want to schedule a call at a certain time, please use our Schedule Appointment form.
In order to receive a phone response, you must have an active SOAPware subscription with Support. If you do not have an active SOAPware subscription, you can still receive email support.
All requests will be responded to within 1 business day and often within 2 business hours.
If you want to update SOAPware, please visit our Update Center for complete step by step instructions to walk you through the update.

Note: If you are experiencing a problem, or error, please visit our SOAPware Status Page to see any known outages or problems.

First Name
Last Name
Account Number	*If you do not know your Account Number, use your clinic's main phone number.
Phone Number	- - ext:
Alternate Phone Number	- - ext:
Email Address
SOAPware Version
Operating System
Description of Issue or Question
Is your entire SOAPware system down?	Yes No
Priority Support Customer?	*Check if you have a Priority Support Contract.
How should we contact you?	Phone *Requires active Support Subscription Email

Note: If you are experiencing a problem, or error, please visit our SOAPware Status Page to see any known outages or problems.

Submit a Support Ticket