SOAPware's EMR Technical Support covers a wide range of technical help for customers.
- Installation
- Upgrades
- Errors Messages/Troubleshooting
- Backups/Restores
- Moving Databases
- Conversions
- Hardware/Software Compatibility Questions
- Integrations
Technical Support does NOT include training or how to questions on SOAPware. For
more information on training, please go to the training details page.
Standard Technical Support
Monday - Friday 7 AM – 7 PM CST
Saturday 10 AM – 4 PM CST
*24/7/365 Emergency Technical Support
* Additional Per Incident Charge
Holidays:
Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas and New Years Day.
- Free Security Module
- Free Phone Technical Support
- Free Updates
- Free Internet Downloads
- Free E-mail Technical Support
- Free News Letter
Our technical support is available 7:00 AM to 7:00 PM Monday through Friday CST
and Saturday 10:00 AM to 4:00 PM CST. Over the phone technical support allows you to
ask questions to SOAPware experts that will give you the answers and solutions you
need in a fast and timely manner. Our team of experts has over 10 years of experience
in helping customers find the solutions they need.
Emergency Technical Support is available 24/7/365 for a per incident charge outside of our
Standard Support hours listed above. If you are unable to access your SOAPware data, our
SOAPware technicians can stream in and get you up and running as soon as possible.
SOAPware is provided as it is out-of-the-box. If SOAPware is having any type of
problem, support is there to assist you in determining whether the problem is SOAPware-related
or not. If not, (such as network problems, hardware problems or operating system
issues) then SOAPware Inc. will assist you in collecting what you need to provide
to your hardware vendor or certified partner. Then, we can remotely assist a certified
partner or your hardware-software vendor in fixing the problem as it relates to
SOAPware.