SOAPware provides a personalized approach to implementation. Ranked #1 in Quality of Care. #1 Recommended EHR System for Small Practices.

SOAPware Concierge Customer Care (C3)SOAPware Concierge Customer Care (C3)

Your Team — Dedicated to Your Implementation Success

At SOAPware, nothing is more important to us than building and maintaining healthy partnerships with our customers.  Because we are committed to your success in implementing our EHR, we’ve developed a robust new level of customer service focused on helping you meet the challenges linked to this important phase of your practice operations.

Concierge Customer Care, C3, aligns a dedicated project team to your implementation, creating a partnership linking our team of professionals to yours.  SOAPware C3 team members share a common goal – we’re dedicated to exceeding your expectations throughout the course of your implementation, and beyond.

Our C3 teams have the expertise and experience to meet your clinic’s requirements.  With no task too great and no problem overlooked, our C3 specialists strive to guarantee a seamless transition and deliver operational excellence to your practice.  With the wide array of experience and certifications C3 team members bring to the table, you can be confident in your C3 team’s ability to support your needs.  Each member will have a specific skill set in project management, implementation, training, technical support and sales.

We employ a disciplined project management approach and will communicate with you and guide you through the necessary steps of action leading to a successful go-live.  Our years of experience in the EHR industry ensure that our C3 team brings best-practice knowledge and insight to help you refine your processes and workflows for increased productivity, maximum ROI and, most importantly, improved patient care.  We work closely with you and your staff each step of the way to ensure that you go live on schedule, with minimal disruption to productivity in your practice.

Getting Started…A Timeline Custom-Fit to Your Needs
A SOAPware implementation coach is assigned to your office to provide guidance in customizing the implementation process to meet your office needs.  Our C3 training professionals work to accommodate your schedule as well as your required deadlines.  To make sure that things are on track for achieving your implementation goals, we conduct regular “check-ups” via phone calls and e-mails.

Concierge EHR Implementation Support
Because our C3 implementation coaches work closely with the C3 team assigned to your office, you can be up and running with SOAPware in weeks rather than months.  Our personalized approach to implementation includes getting to know you, your staff and your office culture.  As a result, we are uniquely able to help guide you through your implementation, from installation through setup, training, go live and post-go live activities.  This personal attention has proven highly successful in transitioning our customers to practice automation tools on a path that is as smooth and seamless as we can possibly make it.

Implementation Coaching

Included for every new client is a personal EHR Implementation Coach. The EHR Coach works with the practice to create implementation plans, timelines, and milestones, and helps keep the implementation on track. And with our decades of combined experience, we have the background to help make your implementation fast and painless – all the way to Meaningful Use.

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