Support

Support

Because the EMR system is the heart of any practice, SOAPware understands the importance of having the right kind of support available when you need it. To ensure your experience is smooth and trouble-free, our Technical Support Team and Support-Certified Resellers are available to assist you with a wide range of technical issues, including:

• Installation & Upgrades
• Errors/Troubleshooting
• Backups & Restores
• Moving Databases
• Conversions & Integrations
• Hardware/Software Compatibility

 


 

SOAPware Technical EHR SupportSOAPware Support

Our online support option offers detailed technical assistance though a secure ticketing system. Each support request is assigned a unique ID, allowing you to easily track new activity, send and receive replies, and search your archived support history. For added convenience, activity alerts and quick links to your support ticket are provided through timely email notifications [a valid email address is required]. To get started, simply fill out and submit the New Ticket form below.
 

Technical Support Hours

Standard Hours: 7a-7p Monday-Friday | 10a-4p Saturday
Holidays Closed: Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas, New Years Day
Emergency Hours/Non-Standard Support: $150 Per Hour. Available 24/7 (Excluding Holidays) for emergency incidents outside our Standard Support Hours (1-800-455-7627)

 

New Support Ticket

  • Clinic Information

  • System Information

View Support Ticket

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SOAPware Status Report

SOAPware Services Status Report

If you are experiencing a sudden problem or error that you have not previously encountered, please view our status report page to view any known outages or other problems that we are working to correct.

 

 

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Current Status: Our drug interactions server was down temporarily today, but it has been fixed and should be working properly. Please let us know if you have any trouble going forward. You can submit a ticket at www.soapware.com/ticket for SOAPware Support. We apologize for the inconvenience.

Posted: 17 January 2012 | 10:48 pm