Support

SOAPware Technical Support is rated #3 in the Nation! Ranked #1 in Quality of Care.

SOAPware SupportOur online support option offers detailed technical assistance through a secure ticketing system. Each support request is assigned a unique ID, allowing you to easily track new activity, send and receive replies, and search your archived support history. For added convenience, activity alerts and quick links to your support ticket are provided through timely email notifications (a valid email address is required). To get started, simply click New Ticket below.

SOAPware Offices Closed for Thanksgiving

The SOAPware offices will be closed for Thanksgiving on Thursday, November 24th through Saturday, November 26th.   SOAPware will return to normal operating hours on Monday, November 28th at 7:00AM CDT.

*If there is an emergent need for SOAPware support, you may reach out to our after-hours support team by calling 1-800-455-7627 option 2.

Standard Support Hours: 7a-7p (Central) Monday-Friday | 10a-4p Saturday (Excluding Holidays)

Emergency Hours/Non-Standard Support: $150 Per Hour. Available 24/7 (Excluding Holidays) for emergency incidents outside our Standard Support Hours.

  • SOAPware Status: Good

    Last Updated: 11/17/2016 1:00PM CT

    SOAPware has recently removed all obsolete NDC numbers from our libraries and web services.  This now prevents these from being sent to the pharmacy.

    If a brand name medication is no longer on the market, the medication must be prescribed under the generic name. Please search for all non-brand medications by the generic equivalent.

New Support Ticket

Our online support option offers detailed technical assistance through a secure ticketing system.

View Support Ticket

Review the status of an existing Support Ticket.

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Technical Support Hours

Standard Hours: 7a-7p (Central) Monday-Friday | 10a-4p Saturday
Holidays Closed: Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas, New Years Day
Emergency Hours/Non-Standard Support: $150 Per Hour. Available 24/7 (Excluding Holidays) for emergency incidents outside our Standard Support Hours (1-800-455-7627 Ext 2)

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