Because the EMR system is the heart of any practice, SOAPware understands the importance of having the right kind of EMR support available when you need it. To ensure your experience is smooth and trouble-free, our Technical Support Team and Support-Certified Resellers are available to assist you with a wide range of technical issues, including:
• Installation & Upgrades
• Backups & Restores
• Moving Databases
• Conversions & Integrations
• Hardware/Software Compatibility
Our online support option offers detailed technical assistance though a secure ticketing system. Each support request is assigned a unique ID, allowing you to easily track new activity, send and receive replies, and search your archived support history. For added convenience, activity alerts and quick links to your support ticket are provided through timely email notifications [a valid email address is required]. To get started, simply fill out and submit the New Ticket form below.
Technical Support Hours
Standard Hours: 7a-7p (Central) Monday-Friday | 10a-4p Saturday
Holidays Closed: Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas, New Years Day
Emergency Hours/Non-Standard Support: $150 Per Hour. Available 24/7 (Excluding Holidays) for emergency incidents outside our Standard Support Hours (1-800-455-7627)
View Support Ticket
Want to get started with our new resource, Activity-Based Training? If you are not using SOAPware 2012 please call support at 800-455-7627 option 2 or complete a ticket today to upgrade to the latest SOAPware release! For more information about Activity Based Training, please visit the SOAPware blog.
(Remember, if you are currently using any 2012 version, upgrading to the current version is possible within your SOAPware EMR).
SOAPware Status Report
If you are experiencing a sudden problem or error that you have not previously encountered, please view our status report page to view any known outages or other problems that we are working to correct.
The SOAPware Tribe
For quick answers to many common inquiries, please visit the SOAPware Tribe Site. As a SOAPware Tribe member, you will also stay on the cutting edge, receiving live updates about special offers and important news. Furthermore, your feedback will guide development of the SOAPware products and services you use every day. What are you waiting for? Join today and have the world of EHR, SOAPware, and more at your fingertips!